Our goal is to make you feel comfortable on our website. Protecting your privacy is very important to us. Therefore, we would like to ask you to carefully read the following summary of how our website works. You can rely on transparent and fair data processing as we strive every day to handle your data safely, carefully and responsibly.

The following privacy policies are intended to inform you about how we use your personal information in compliance with the provisions and requirements of the European General Data Protection Regulation.

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• Headline:Soft4tex Cloud, SL (hereinafter, "Soft4tex").

• NIF:B66042078

• Registered office:Carrer Balanco i Boter, 22 2o, Mataro 08302, Spain

• Email: info@soft4tex.com

• Data Protection Officer:The user can contact the Data Protection Delegate by writing to the address at Soft4tex to the attention of the "Data Protection Delegate" or email info@soft4tex.com

2. Information and consent

By reading this Privacy Policy, the user is informed about the way in which Soft4tex collects, treats and protects the personal data that is provided through the forms provided through the website.www.soft4texcloud.com  (hereinafter, the “Website”), as well as the data derived from your browsing and any other data that you may provide to Soft4tex in the future.

The user must carefully read this Privacy Policy, which has been written in a clear and simple way, to facilitate their understanding, determining freely and voluntarily if they wish to provide their personal data to Soft4tex.

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3. Obligation to provide the data

The data requested in the forms provided on the Website are, in general, mandatory (unless otherwise specified in the required field) to comply with the established purposes.

Therefore, if these data are not provided or they are not correct, they cannot be attended to.

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4. For what purpose will Soft4tex process the user's personal data and for how long?

The personal data collected will be processed by Soft4tex in accordance with the following purposes:

• Manage your contact requests with Soft4tex through the channels provided for this on the Soft4tex Website.

• Manage purchases made within the framework of the Website, including payment management and order submission.

• Contact the User to finalize the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process. 

• Manage the subscription to the newsletter, made through the channel provided on the Soft4tex Website.

• Carry out analysis on the use of the Website and check the preferences and behavior of users.

• Manage the sending of commercial communications about Soft4tex products and services, unless the user indicates otherwise by checking the corresponding box, or shows their opposition to said treatment.

• Send commercial communications (offers, promotions, etc.) to the user by electronic and/or conventional means, about products and services from third-party companies with which Soft4tex collaborates, if the user gives their consent to do so by checking the corresponding box.

• Manage the sending of satisfaction surveys based on the purchase of the Soft4tex product or service made, to improve the experience of our customers day by day.

• Analyze the user's data, using its own sources and those of third parties, in order to create profiles that allow the products that may be of interest to be defined in greater detail, if you authorize it by checking the box enabled for this purpose.

The data will be kept for the time necessary to carry out the purposes for which they were collected, and during the limitation period of the legal actions that may derive from it. Notwithstanding the foregoing, the user can request their withdrawal from Soft4tex, opposing or revoking their consent.

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5. What user data will Soft4tex process?

Soft4tex will process the following categories of data:

• Identification data: name, surname, national identity document or foreigner identity number and image.

• Contact information: address, landline, mobile phone, email address.

• Personal characteristics data: date of birth, age, sex, nationality.

• Bank details: account number, holder, SEPA mandate.

• Economic, financial and insurance data: income and income.

• Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website.

• Navigation data.

In the event that the user provides data from third parties, he declares that he has their consent or with sufficient legitimacy and undertakes to transfer to the interested party, the owner of said data, the information contained in the Privacy Policy, exempting Soft4tex from any responsibility in this regard. However, Soft4tex may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

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6. Cookies, web analysis services and social networks

We use cookies, web analytics services and social media plugins on our website to improve your browsing experience.

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7. What is the legitimacy of the processing of your data?

The processing of data for the acquisition of products through the Website will be necessary for compliance with the contractual relationship that arises between the user and Soft4tex.

The processing of your data for marketing purposes, related to Soft4tex's own goods and services and similar services for its clients, will be based on the legitimate interest recognized by the regulations when the user has purchased Soft4tex goods and/or services. In the absence of such a contractual relationship, the data processing will be based on the user's consent contained in the current regulations in force. Similarly, the sending of commercial communications from third-party entities with which Soft4tex collaborates and the creation of profiles are based on the user's consent.

The treatment for the aforementioned purposes will always be carried out with the prior consent of the user or based on the aforementioned legitimate interest, and it will be necessary to attend to your request.

Likewise, if you withdraw your consent to any of the treatments, this will not affect the legality of the treatments carried out previously.

To revoke said consent, the User may contact Soft4tex through the following channels: by letter addressed to Soft4tex at the address Calle Balanço i Boter, 22 2o, Mataró 08302, Barcelona or by clicking on the automatic unsubscribe link available at each commercial communication sent by Soft4tex or by email addressed to info@soft4tex.es.

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8. With which recipients will the user data be shared?

User data may be communicated to:

• Companies of the group to which Soft4tex belongs solely for internal administrative purposes and/or for the purposes indicated above, based on the legitimate interest recognized in the GDPR.

• Companies of the group to which Soft4tex belongs to send commercial communications about the products and services offered by the companies that form it, provided that the User has consented.

• Public Administrations and competent national and/or European authorities, in the cases provided for by Law.

Additionally, the data may be accessible by the entity Soft4texSaturn Retail Group GmbH and by Soft4tex suppliers, such access being necessary for proper compliance with legal obligations and/or the aforementioned purposes. These providers will not process your data for their own purposes that have not been previously informed by Soft4tex.

The recipients indicated in this section may be located inside or outside the European Economic Area, being in the latter case international data transfers duly legitimized.

 

9. Responsibility of the user

The user:

• You guarantee that you are over eighteen (18) years of age and that the data you provide to Soft4tex is true, exact, complete and up-to-date. For these purposes, the user is responsible for the veracity of all the data that he communicates and will keep the information provided properly updated, in such a way that it responds to his real situation.

• You guarantee that you have informed the third parties of whom you provide your data, if so, of the aspects contained in this document. Likewise, it guarantees that you have obtained your authorization to provide your data to Soft4tex for the indicated purposes.

• You will be responsible for any false or inaccurate information you provide through the Website and for direct or indirect damages and losses that this causes to Soft4tex or third parties.

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10. Commercial and promotional communications

One of the purposes for which Soft4tex processes the personal data provided by users is to send them electronic communications with information related to goods, services, promotions, offers, events or news relevant to users. Whenever any communication of this type is made, it will be directed solely and exclusively to those users who have not previously expressed their refusal to receive them or who have expressly authorized it.

To carry out the above work, Soft4tex may analyze the data obtained by the entities that form the group of companies to which Soft4tex belongs, in order to create user profiles that allow the products that may be of interest to be defined in greater detail.

In the event that the user wishes to stop receiving commercial or promotional communications from Soft4tex, they can request the cancellation of the service by clicking on the link provided for this purpose in the body of said commercial communications or by sending an email to the following email address: info@soft4tex.es as well as indicating your refusal to receive them, through the box thus provided in the data collection form or indicating it through the unsubscribe option provided in each of the commercial communications sent.

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11. Use of the chat function of the website

One of the possibilities that we offer you is the website chat to make our service even more pleasant for you. Through this chat you have the opportunity to ask any questions that may arise. Soft4tex will only process the data you provide to respond to your query. Once your query or request has been processed, if you have provided us with your email, we will send you a satisfaction survey in order to know your opinion about the service provided and to improve the services we offer. Likewise, in order to constantly improve the quality of our chat customer service, we record this history for analysis and improvement purposes, completely anonymously. These records are deleted once evaluated.

12. Exercise of rights

The user can send a letter to Soft4tex, to the address indicated in the header of this Policy, or by means of an email to the address info@Soft4tex.es, attaching a photocopy of your identity document, at any time and free of charge, to:

• Revoke the consents granted.

• Obtain confirmation as to whether or not Soft4tex is processing personal data concerning the User.

• Access your personal data.

• Rectify inaccurate or incomplete data.

• Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

• Obtain from Soft4tex the limitation of data processing when any of the conditions provided in the data protection regulations are met.

• Obtain human intervention, to express your point of view and to challenge the automated decisions adopted by Soft4tex.

• Request the portability of your data.

• Contact the Soft4tex DPO at the following address: info@Soft4tex.es

• File a claim regarding the protection of your personal data when the interested party considers that Soft4tex has violated the rights that are recognized by the applicable regulations on data protection.

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13. Security measures

Soft4tex will treat the User's data at all times in an absolutely confidential manner and keeping them secret, in accordance with the provisions of the applicable regulations, adopting the necessary technical-organizational measures to guarantee the security of their data and avoid their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

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14. Changes to the privacy policy

To ensure that our data protection guidelines always comply with current legal requirements, we reserve the right to make changes to always be in line with current legislation.